High Hit Rate Latest ADM-261 Test Sample - Win Your Salesforce Certificate with Top Score
High Hit Rate Latest ADM-261 Test Sample - Win Your Salesforce Certificate with Top Score
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Tags: Latest ADM-261 Test Sample, Reliable ADM-261 Exam Practice, Valid ADM-261 Practice Materials, ADM-261 Updated Demo, Latest ADM-261 Exam Testking
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The Salesforce ADM-261 exam is suitable for professionals who have experience in administering and configuring Salesforce Service Cloud. It is recommended that candidates have at least six months to one year of experience in Service Cloud Administration before attempting ADM-261 Exam.
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Salesforce ADM-261 certification exam, also known as the Service Cloud Administration certification exam, is designed for professionals who want to demonstrate their expertise in managing and administering the Salesforce Service Cloud. ADM-261 Exam measures the candidate's knowledge and skills in configuring and managing various service cloud features, including case management, knowledge management, service entitlements, and service contracts.
Salesforce Service Cloud Administration Sample Questions (Q331-Q336):
NEW QUESTION # 331
Universal Containers wants to display a history of all of today's changes to a case in the order that occurred on a single page view. This requirement includes comments, emails, and edit to case fields.
What tool should a consultant recommend to implementthis requirement?
- A. Visualforce custom page
- B. Auto launch flow
- C. Process Builder
- D. Salesforce Console for Service
Answer: D
NEW QUESTION # 332
Universal containers has implemented salesforce service cloud with the goal of reducing the number of escalated case for contact center. Whatmetric should a contact center manager use to analyze this?
- A. Percent of cases closed with an attached article
- B. Percent of cases closed with chatter posts
- C. Percent of cases closed on first contact
- D. Percent of cases closed meeting the defined SLA
Answer: D
NEW QUESTION # 333
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in forsupport. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers
- A. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
- B. Create a case escalation rulesto route high-priority cases directly to supervisors for resolution.
- C. Set up analytical snapshots to capture key case information and create historical trending reports.
- D. Set up a Salesforce Customer Community that will allow customers to create casesonline.
Answer: A,D
NEW QUESTION # 334
Universal Containers assigns its contact center agents to certain interaction channels and would like to optimize the agents' desktop based on their assigned interaction channels.
What is the best solution?
- A. Create case page layouts for each interactionchannel and assign them to different agent profiles.
- B. Create a Salesforce Console for Service layout and allow the agents to drag and drop the components they need.
- C. Createmultiple agent console applications and configure the Iayout based on the user's requirements.
- D. Create multiple Salesforce Console for Service applications and configure them based on user's requirements.
Answer: D
NEW QUESTION # 335
A manager has noticed an increase in average case age. This is negativelyimpacting customer satisfaction.
The manager wants to compare the amount of time that cases have spent within each status during their lifecycle.
Which reporting solution should be recommended?
- A. Create a report using the case age report type.
- B. Create a report using the case historical trending reporttype.
- C. Create a report using the case snapshot report type.
- D. Create a report using the case lifecycle report type.
Answer: D
NEW QUESTION # 336
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